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FREQUENTLY ASKED QUESTIONS
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What is Business with a buddy?We want to provide you/your customers with free or steeply discounted LED lights by using available rebates in your service area. Our goal is to give you a competitive advantage because you can now offer this to your customers and win more installation jobs. We take the rebate check as payment for the LED’s, you get paid for installation and do not have to focus on any of the paperwork or administrative tasks to access these rebates.
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How long has buddy buying been around?Buddy buying was founded in September of 2015 with one account at the Miami-Dade County Public Schools. Now we are proud to do business all over North America!
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What are rebates?Utility companies are incentivizing customers switch to LED and are offering to pay the customer to do so.
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How much are the rebates?Short answer, it varies. We try to focus on areas where we can offer free or steeply discounted LED lights.
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Do rebates change/expire?Yes they do. There is no guarantee the rebates will be offered indefinitely and they can end without warning. They can also decrease without warning. We suggest if you have customers who could benefit from free or greatly discounted LED’s, let us get them pre-approved as quickly as possible as the pre-approval acts as a guarantee that rebate is set aside for your customer by the utility customer.
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Do I have any obligations to buddy buying?Absolutely not. We are here when you are ready. We do not care if you work with us on 1 deal or 1,000 deals. We are here to help no matter what. If you are not happy with us, just walk away. With that said, we are confident you will be very happy with the service we provide you and your business.
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I have a job this would work great for, now what?"Easy! Just fill out and return an Audit Sheet. We will then prepare your savings analysis/rebate proposal within three days, free of charge.
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If I have a question, how do I reach buddy buying?"Great question. You can call/email/text us at any point, for anything. We want to emphasis that our team is your team. We are here to help you with any technical questions, rebate questions, paperwork questions, ANY QUESTIONS! Go ahead, give us a try. Ask us anything.
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The proposal looks great, now what?"We get your customer on board. You can take the savings proposal/rebate analysis to your customer to close and send us back the signed agreement so we can get to work.
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Can buddy buying reach out to my customer and explain the details of the proposal?Yes. We will treat your customer like a rock star! We have a professional, knowledgeable and experienced sales team that receive high marks for customer service. We are sensitive to the relationship you have built with each and every customer and are only goal is to ensure to build on that relationship. We do not pressure. We educate and leave the decision to the customer.
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The customer loves the proposal, what happens next?"We start the rebate paperwork to get a preapproval from the utility company offering rebates in your area. Gaining pre-approval takes between 3-14 days on average. Once pre-approval is received, we are ready to ship the lights and you to install.
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What could the costs be for my customer?We do everything possible to provide lights for free. However, there are times that rebates for specific lights are not as good as other lights. In these cases, we need to pass on the cost. When this happens, it is usually very minimal. Shipping and State sales tax are two items we must collect.
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I installed the lights, do I need to do anything else."Just find your next installation job. We will handle all the back end paperwork for you.
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Can you include me on all communications with my customer?100% yes! We will copy you on all emails and when we make phone calls, you will know what we spoke about. Our goal is to create a seamless partnership between your business and ours so your customer always feels comfortable.
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What standards does buddy buying meet in order to provide this Business with a buddy program.All of our lights are either DLC, DLC Premium or Energy Start Certified. We meet all requirements to work with your utility company including being a registered vendor, carrying all required insurance and attending any certification courses required by your utility. Basically, we took the time to do all the boring stuff so we can offer you the opportunity to provide a great deal for your customer and you only focus on the installation.
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I would prefer to use different type of light than what was originally proposed. Is that possible?Absolutely. We only want you and your customer to be 100% happy. IF you have special requests, just let us know and we will go out of our way to accommodate. Unless we have directions otherwise, we will propose great looking lights that get the most bang for the rebate buck. Our goal is to pass on the smallest cost possible to the customer. Often times, the customer does not have to pay for the lights.
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We started installing the LED’s but realized we missed a few lights in our count? How do we fix this?Getting a super accurate count can be very difficult and we encounter this quite often. This is not a big deal and we will file all the paperwork to include the newly found lights for this rebate job. Don’t worry, we got you!
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What is the warranty for buddy buying lights?5 years. If a light fails because of a failed driver, bad LED chip or any other manufactured reason we will replace the light immediately.
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We have a company softball game and we need a cleanup batter, can buddy buying help?"Definitely maybe.
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